Here’s everything you need to know about placing your order and making payments:
Order Processing Time: Orders are typically processed within 2-8 working days after payment. Processing time may be extended for various reasons, such as product availability or special circumstances.
Tracking your order is simple. Once your order has been dispatched, you will receive a code with your tracking information to follow up on your order in real-time.
Cancellation Policy: Free cancellation within 24 hours of payment for a full refund. Cancellations within 24-72 hours may incur a 30% processing fee. Orders cannot be cancelled after 72 hours or once shipped.
Returns & Refund Policy: We understand that you may change your mind.
We offer exchanges on pieces purchased within 14 days to better suit your needs.
For damaged items, we’ll provide a direct refund upon receipt of proven damage.
For further assistance, feel free to contact us via polarisedltd@yahoo.com.
Privacy Policy for Polarised
At Polarised, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website or engaging with our services.
1. Information We Collect: We collect various types of information when you visit our website or interact with our services, including:
- Personal information such as your name, email address, shipping address, and payment details when you make a purchase.
- Non-personal information such as your IP address, browser type, and device information collected through cookies and similar tracking technologies.
- Information provided voluntarily, such as feedback, reviews, or survey responses.
2. How We Use Your Information: We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and payment processing.
- To communicate with you regarding your orders, account updates, promotional offers, and customer service inquiries.
- To personalize your shopping experience and improve our website and services.
- To analyze trends, track user interactions, and gather demographic information for marketing and research purposes.
3. Information Sharing and Disclosure: We may share your information with third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting marketing activities. We may also disclose your information when required by law or to protect our rights, property, or safety, or those of others.
4. Your Choices and Rights: You have the right to access, update, or delete your personal information at any time. You may also opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails. However, please note that certain communications related to your orders or account may still be sent to you.
5. Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Children’s Privacy: Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.
7. Changes to This Privacy Policy: We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the “Last Updated” date at the top of the policy.
8. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [contact email or phone number].
By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Last Updated:
[2 March 2024]
Our Terms and Conditions outline clear guidelines for your engagement with Polarised LTD.
Here’s an overview:
Acceptance of Terms: By using the Polarised website and accessing our services, you agree to abide by our Terms and Conditions.
Order Placement and Cancellation: Orders are confirmed upon successful payment processing. Cancellation is possible within a specified timeframe.
Payment: Payment is required at the time of order placement. Prices are clearly displayed on our website and may change at our discretion.
Shipping and Delivery: We aim for prompt order processing and utilize reputable carriers for shipping. Real-time order tracking is available through our tracking system.
Returns and Refunds: Items are eligible for exchanges within a specified timeframe. Refunds are processed using the original payment method.
Privacy and Data Protection: Our Privacy Policy governs the collection, usage, and protection of your personal information.
Legal Compliance: Users must comply with all applicable laws and regulations while using our services.
Changes to Terms: We reserve the right to update and modify these Terms and Conditions. Changes will be communicated through appropriate channels.
Communication: We primarily communicate with customers via email. It’s your responsibility to provide accurate contact information.
Feedback: We value customer feedback as it helps us improve our items and services.
By engaging with Polarised, you agree to adhere to these Terms and Conditions. We encourage you to read the full document for a comprehensive understanding. If you have any questions or concerns, please reach out to us.